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FAQ - FILLASEAT DC Baltimore
 

What is a "Seat Filler" site?

A seat filler site enables "members only" to privately reserve tickets and attend events that are not sold out (for free), thereby "filling" the audience. FillASeatDCBaltimore.com provides members the opportunity to make reservations to available events as offered by our entertainment partners. Which events, shows, performance dates/times etc. are determined by our entertainment partners. Event offers are typically posted between two weeks to four days in advance, although we sometimes get more notice, as well as occasional last minute offers.

Over the course of a year's membership, you're typically going to find live professional theatre, including some off-Broadway to the offbeat in storefront theater. Our music concerts range from classical to some major names in classic rock to up-and-coming touring acts, and many others in between. All in all, over the course of a year, around 200 different event opportunities will be offered at a variety of venues. We also offer loads of comedy, occasional sports, film screenings, dance and more...

A seat filler site is NOT a ticket broker which means throughout the year there will be some busier times and some slower times for event activity and ticket availability. And each season brings a new selection of opportunities. Annual memberships are offered to ensure that members have plenty of opportunity to experience a diversity of entertainment options despite a few slower periods. Active members log in at least once a week to get the best choice of events. A weekly event alert is emailed out to members to encourage regular participation. You and a guest attending even one or two shows or events can more than make up for the cost of an entire year's membership - and, yet, the shows, events and ticket offers just keep coming!

Members who want notification of every new event posting are encouraged to install the free FillASeat App on their Apple or Android device. Generally, event offers will have a notification sent to the App when it is posted.

Why would shows and events give away seats?

There are several reasons why vendors offer free seats. A new show may be trying to get a running start or an established show may want to fill seats on certain days that are not fully sold out. Some venues want to boost word of mouth about the show, or gain more revenue from drink sales, restaurant dining and/or money spent in the venue before and after the show. Whatever their reason, FillaseatDCBaltimore.com is a great way to get you in those seats.

Can I get a list of events or venues available prior to joining?

We certainly understand your desire to know more. However, to protect their usual ticket sales, our agreement with our entertainment partners unfortunately does not allow us to use their names publicly. However, once someone becomes a member, they can access our Past Events page to see all we've offered to date.

Over the course of a year's membership, you're typically going to find plenty of live professional theatre, including some off-Broadway to the offbeat in storefront theater. Our music concerts range from classical to some major names in classic rock to up-and-coming touring acts and pretty much everything in between. All in a variety of venues. We also offer loads of comedy, occasional sports, film screenings, dance and more.

We'll typically list more than 200 events at dozens of different venues. Events are typically posted about 3-10 days in advance. However, we sometimes get more or less notice and event offers are updated and changing constantly.

FillASeat is a “seat filler” program. Think of it as a grab bag concept meant to encourage people to explore and discover new entertainment options while helping venues and promoters fill their extra seats. Every event we list is free to our members but costs money to the general public. A typical member is likely to find some favorite venues already on our list and plenty of places they didn't know about. A member and guest attending just one event can more than pay for the membership. Anyone with a sense of adventure will find FillASeat to be a great bargain.

I am a member, but I forgot my password. What now?

Go to www.FillASeatDCBaltimore.com and on the right side of the Home page click on TROUBLE SIGNING IN. Type in your email address and click Recover. This will send a link to your email. Once you receive the link, click on it and you can then reset (recover) your password.

I am a member, but I can’t log in or find the login area.

There is a good chance that you are still logged in. If this is the case, then you will see something on the left-hand menu stating MEMBER AREA. Click on that button, and you will be taken to the member area. If this is not the case, close your browser and log back into www.FillASeatDCBaltimore.com. On the main page, towards the right side, you will see LOGIN AREA where you put in your email and password. The LOGIN area may be hidden if you have a smaller resolution, make sure to scroll to the right if you do not see the LOGIN AREA. If it is still not working, there is a chance that you put in your email incorrectly when signing up, or you forgot your password. To recover your password, see the instructions above (I am a member, but I forgot my password). Remember to always LOGOUT when you are finished looking at the site.

Does FillASeatDCBaltimore.com guarantee that I will be able see a specific show/event?

No. We do not guarantee that a member will secure tickets to any particular show. Although FillASeatDCBaltimore.com actively pursues many different area shows and events (large and small) to offer our members, we cannot guarantee that tickets will be available for any specific event or that a member's desired date/time will be available or that a member will succeed in reserving the available tickets.  Members make their ticket reservations for available offers on a first come, first serve basis. However, we do welcome member suggestions!

Once I join, will I be able to see current and previous shows listed?

Yes. Once you're a member of FillASeatDCBaltimore.com, you will have access to both the Member Area which features current show and event offers, and our Past Events tab which lists shows and events that we have offered in the past. New show and event offers are posted as they come in, typically, several times each week, and are available for reservation on a first come, first serve basis.

How do I reserve seats and pick up tickets?

Selecting an event to attend and reserving tickets is very easy. Members simply log on at www.FillASeatDC.com to see a list of available events in the Member Area posted by date. Click on any event to read the complete event description.  When you find an event you want, click on it. Then, scroll to the bottom, select “Number of Tickets” you'd like to reserve and click Confirm. Finally, you will have two minutes to click the RESERVE button which completes your reservation transaction. When you are certain about your plans to attend and your reservation order (number of tickets, event/date/time) - click RESERVE.
 
IF YOU DO NOT CLICK "RESERVE" BEFORE THE TIMER REACHES ZERO, YOU WILL NOT HAVE A RESERVATION.
 
Once you have clicked RESERVE, your reservation is set. You will immediately receive an e-mail confirmation for that event and date. You can also click on My Account to confirm a reservation was completed and to review your entire list of reservations.
 
To Pick Up Tickets please follow any special instructions included in your reservation confirmation email. Typically, you'll check in at least 15 minutes before showtime at the venue box office or ticket pickup location, present your ID and say "I'm on your Will Call list." Paying customers may be in line with you, so it is important to be discreet. DO NOT ANNOUNCE that you are from FillASeat, but do feel free to tell box office staff that you are a FillASeat member if clarification is needed.
 
Your assigned seating is determined by the box office on the day of the event after they receive our reservation list. 

Do I have to personally pick up the tickets and see the show/event?

Yes. We guarantee to the venue that their tickets are being distributed to members only. A member may bring any guest they choose, a different guest each time if they choose, but the member must be the one to pick up the tickets.

Do I have to attend a show I select?

Yes. Members are required to personally attend each event for which they make a reservation. If the member will not be able to go to the event, we expect the member to cancel the reservation before the deadline noted in the reservation confirmation email. When the member is not attending, it is never permissable to give away the tickets or attempt to put the reservation in a different name.
 
A missed event or late cancellation prevents reserved tickets from being released to other members, provides an inaccurate guest list to the venue, and is considered a "no show" which can jeopardize your membership. If it is determined that a member was a "no-show" to an event, they are issued a warning. Upon a third occurrence the membership is forfeited without refund. We understand that life happens and unexpected events do occur (car trouble, medical emergency, etc.), and this is why each member is given up to two misses.

What is the value of the tickets?

Although the box office pricing of tickets varies; for members, they are considered complimentary ($0.00 value). The person sitting in the row in front of you may have paid $25 to $250 for his/her seat(s), you received your seats for free through your membership. Members must not sell tickets. If it is determined that a member sold tickets that were reserved through FillASeat, their membership will be cancelled immediately without refund.

Can I attend a show/event multiple times?

Every show/event will be offered on a first come, first serve basis. Per the membership rules, a member may only reserve tickets to any offered show or event once. This guideline allows more members the opportunity to attend a popular show/event. If a particular show/event is listed for several weeks or months, and everyone has had a chance to reserve seats, then FillASeatDCBaltimore.com will reopen the seats up to any member.

Are memberships ever prorated?

Memberships are typically twelve months long from the date of membership registration on www.FillASeatDCBaltimore.com. Although six month memberships are also sometimes offered. If a member signed up for an annual membership on December 15, 2012, his/her membership would be valid through December 14, 2013.
 
Members receive complimentary email notices prior to their membership expiration containing renewal information. If a member chooses to extend their membership before expiration, upon renewal the new membership period would then begin on December 15, 2013 and expire December 14, 2014.

How many names can be on one account?

Just one. As is customary in venue box offices and ticketing software, whether you purchase a Duet or Quartet membership, only one name may be on an account. The account holder is the only person who may reserve and pick up tickets. They must personally attend the events they select and their ID will be required to pick up the tickets. 
 
A second household member can purchase an additional membership at half price. Please contact info@FillaseatDCBaltimore.com for details. 
  
 

Can I upgrade my membership?

A member may upgrade their Duet membership package to a Quartet at any time during their membership period. To upgrade, the member just pays a flat fee of $49.95. The expiration date for the upgraded membership will be based on the original package, not the date of the upgrade. Downgrades of membership are not permitted at any time.

Will I get emails from this site?

Members are sent the following email from FillASeatDC.com: a Welcome message confirming their membership which contains important tips and instructions, email confirming ticket reservations, and email regarding membership expiration. 
 
FillASeatDC.com also emails weekly event alerts to notify members of some of the special event offers that have become available, but for the most part, members are encouraged to log on frequently to explore our full list of show and event offers. To be sure that you will receive our weekly event alerts, we recommend that you add noreply@fillaseat.com and info@fillaseatDC.com to your safe sender email contacts list. 
 
Members who want to get notified of every new event posting are encouraged to install the free FILLASEAT App on their Apple or Android device. Generally, events will have notification sent to the App when it is posted. 

How do I change or cancel my reservation to a show or event?

To contact us regarding a reservation change or cancellation please click Contact on the home page, or email us at info@FillaseatDCBaltimore.com. Please include the member’s first and last name, the event name and performance date. We will process a change or cancellation for you and reply with a confirmation.

Please Note: It is important that members not keep a reservation they cannot attend. Please contact us as soon as possible for any required changes (total tickets reserved, date change, or cancellation).

A cancellation deadline is indicated in your reservation confirmation email. Members are responsible for contacting us to change or cancel their reservations as soon as possible, but no later than 2pm on the day of the show, and no less than 6 hours in advance of show time for daytime events and matinees. A timely cancellation affords us the opportunity to offer the available tickets to another member and provide an accurate reservation list to the venue. 

We have a "three strikes” rule: Members are permitted up to a total of two "no shows" and/or late cancellations.  A third incident results in forfeiture of membership. A missed event or late cancellation prevents your reserved tickets from being released to other members, provides an inaccurate guest list to the venue, and is considered a "no show" which can jeopardize your membership. Missing a reservation or forgetting to notify us in a timely manner of the need to cancel may constitute a warning.

We have this policy in order to maintain a high attendance rate and successful program for the venues, and to ensure value for all of our members. We hate to see tickets go to waste but we also know life happens.

Frequent cancellations: Reserving, then cancelling reservations on a frequent basis can also result in an account being cancelled. 

Do I have to pay by credit card? Does FillaseatDCBaltimore.com keep and store my credit card information?

You may pay by credit card, money order, personal check or cashiers check. This applies to purchasing memberships, upgrades and renewals.  Please click CONTACT to email us for our mailing address to send a non-credit card payment.
 
FillASeatDCBaltimore.com does not store credit card information. Any time you choose to purchase, renew, or upgrade, you will be asked to fully complete your credit card payment information. FillASeatDCBaltimore.com does not auto-renew memberships. You will be sent two emails reminding you of when your membership is set to expire.
 
FillASeatDCBaltimore.com is a verified 100% secured website. 

Do I need the email confirmation once I select a show and reserve tickets?

You do need the email confirmation in order to receive all of the information posted regarding the event. However, it is not required to pick up your tickets. All you need is a valid Drivers License or Military ID when picking up your tickets. If you do not receive an immediate email confirmation after you have reserved tickets, please confirm that your email address is allowing our email messages through. Also, you should always double-check to see if you completed the entire reservation process. Simply click MY ACCOUNT to find the event listed in your account's reservation list. If so, you are all set. If you don’t find your new reservation listed, you didn’t complete the reservation process and you should try again.

Is my FillASeatDCBaltimore.com membership good in other "FillASeat" Cities?

No. Many FillASeat programs are independently owned and operated. And venues in tourism based cities restrict participation to locals only. Your membership is designed for the city or metropolitan area where purchased.

I have read through this entire list of Frequently Asked Questions and still need something answered, now what?

If you read through our Membership Rules and FAQ’s and still cannot find an answer you need, please feel free to go to the CONTACT PAGE and email us. Our Membership Service Center is open daily except for holidays and we will get back to you in a timely fashion.

 
Our email addressis: info@FillaseatDCBaltimore.com